Knowlegde management

Albert Einstein schooling Objectives After studying this weeks content you should be able to 2. 3. 4. 5. Define noesis counseling, smart capital, and organisational attainment. Identify specific shipway that organizations acquire and share fellowship. Describe the fellowship creation process. Explain the role of cartel in cognition share-out. Identify organisational features which facilitate organizational tuition.Lecture Overview What Is experience oversight? companionship creation process implicit and lucid friendship Knowledge sharing Definitions, history, and benefits Ability and willingness Organizational learning selective schooling discipline Knowledge Data Information Knowledge a set of discrete, clinical facts about events Conceptualized Categorized Calculated change by reversal Condensed data endowed with relevance and usance Comparison Consequences Connections Conversation a unsound combine of framed go out, values, contextual information and near brain wave.Source Davenport & Prussia, 1998. Justified true beliefs (Monika, 1994, p. 1 5) the individuals ability to draw distinctions within a elective domain of action, based on an appreciation of context or theory, or both (Bell, 1999, p. Lexis) information that is relevant, actionable and at least partially based on experience (Leonard & Sniper, 1998, p. 13) a fluid mix of framed experience, values, contextual information and expert insight (Davenport & Prussia, 1998, p. 9) Knowledge circumspection is the management of information, intimacy and experiences available to an organization in order that organizational activities build on what is already kn let and extend it however (Mayo, 1998) increase productivity Greater physical exercise of organizational knowledge base diminution of redundancy & sentence searching for info.Increased organizational cohesion & cooperation Greater organizational learning KM Proposed Benefits Reduction of duplication and time searching for information Wider application of organizational knowledge base Reduction of mechanical press to do more with limited resources done building on others learning curves Increased morale through greater cooperation better organizational communication and participation Where did KM come from? Three Social and economic Trends 1. Globalization complexity, volume, speed puts pressure on What do we know, who knows it, what onto we know that we should know. . Ubiquitous cypher premium value on knowledge that stand non be digitized, codified or well distributed. 3 Knowledge-Centric View of the Firm energy is knowledge (especially knowledge that is specific or mute) (Prussia, 2001) Intellectual ceiling Knowledge residing in the organizationsum of its Human working capital Knowledge that people possess and cause Social Capital Knowledge, trust, and norms of reciprocity in ones affable network Structural Capital Relationship Capital Knowledge received in systems and structures Values derived from satisfied customers, reliable suppliers, etc.Knowledge Management does Acquisition Sharing Use Hiring endowment fund Communication Awareness Acquiring firms devote Freedom to apply case-by-case learning Experimentation Developing a acquirement Orientation Value the generation of modly knowledge Reward experimentation secernate mistakes as part of learning throw out employees to take reasonable risks Explicit and tacit knowledge Explicit knowledge can be organized and kick the bucketd from one individual to another mum knowledge subtile information acquired through observation and experience cant be expressedly communicated, only possible through observation and experience dickens Dimensions of Explicit Knowledge Easy to communicate facts and figures models and theories protocols, subprograms, formula Can be captured serious to communicate intuition judgment experience-based insight getting things to work in habituate Cannot be captured, but can be transferred The Explicit Dimension of Explicit refers to knowledge that has been reflected in some kind of forte such as in a document, image, process or tool.Examples Standard run Procedures Manuals Checklists Computer code Tacit Knowledge Tacit knowledge is more most-valuable competitive advantage The economic meaning of tacit knowledge is derived from its barriers to transferability Its economic moment is an incentive to develop better spirit of tacit knowledge in its own right. The Tacit Dimension of Knowledge Tacit knowledge is highly personal and cannot be transferred without close personal contact. A technician abandons the model operating procedure because experience tells him that it is not appropriate in this situation An meeter digs deeper because something about the accounts makes her uneasy dickens core processesCodification of knowledge into databases and repositories Facilitation of interpersonal knowledge sharing The Knowledge Creation Process Knowledge i s created and expanded through the social interaction between tacit and explicit From individuals to the group Monika & Attacked, 1995 Sharing and creating tacit knowledge through direct experience allurement Externalities Articulating tacit through dialogue and contemplation Explicit Learning and acquiring new tacit knowledge in execute Monika, Attacked, Kong, Ottoman Internationalist confederacy Stemming and applying explicit knowledge and Knowledge creation compendium move from tacit to tacit knowledge CROSS NO. 00213J e. G. New knowledge is expressed in a way that can be shared Combination move from explicit to explicit knowledge e. G. Working stead by side e. G. Integrate with what we already know and capture in policy or procedure Internationalist move from explicit to tacit knowledge e. G. New learning make up a pattern in your repertoire, taken for granted and you forget you learned them (Monika and Attacked 1995) Managing knowledge transformation Levels of Knowle dge Types of knowledge Individual Organization tacit Databases Systems and procedures Skills Know-how